By Paul S on 07 February 2018 | Purchase not verified

Viewed a DS3 in the evening 30 minutes before they shut and agreed a price. Tried to contact them the following day to buy but all calls and texts ignored. My wife went down with deposit only to be told that car had been sold at full price to someone else (via finance firm) to someone who hadn't even viewed car ?? Receptionist said that price was only valid for that night. Didn't have the common decency to return any calls. I've had tyres fitted here in the past so not only have they lost a potential sale but I'll no longer use them for tyre fitting.

Reply from Brownsburn Garage Ltd on 16/02/18

Sorry that you were not happy with your experience. We were stuck in a difficult position. As was explained, someone else had agreed finance for the vehicle (we offered to let you speak to the company)as far as we were aware this customer was on route to us from Ayrshire to collect the vehicle, everything was done through the finance company,we did not have direct customer contact. We would never ignore calls or messages,all calls through Autotrader are recorded,we have no problems checking call history for you. On viewing the car Gary said he would take £5000 for the car but you did not agree to buy the vehicle and did not leave a deposit. In your words "My wife went down with deposit only to be told that car had been sold" Can you honestly be unhappy after not leaving a deposit. We can't keep vehicles for people who say they are coming back without a deposit. The same now stands for Finance agreements, approved or not, if there is no deposit then the car is still for sale.

By A C on 20 November 2017 | Purchase not verified

I bought my second hand car today from Brownsburn Garage, once again a very easy transaction. I dealt with Gary the owners son Dean very happy with the service I received would highly recommend

By Marcin K on 17 May 2017 | Purchase not verified

Two months ago we bought used Ford Focus Estate. Car works perfectly fine, looks good and it came with 3 months warranty. Transaction was smooth. I highly recommend this seller. Definitely would use their services again.

Reply from Brownsburn Garage Ltd on 15/11/17

Thank you for taking the time to write us a review :D

By Donald D on 01 May 2017 | Purchase not verified

I bought a 2006 tdi Passat from Gary less than 2 weeks ago and have never had as pleasant an experience when buying a car,there was no pressure to by a car and when I test drove the car it had already been trough the workshop and had been serviced the car drove perfect,just done a 350 mile round trip at the weekend and am delighted with how well the car drives,top guys highly recommend them.

Reply from Brownsburn Garage Ltd on 01/05/17

Thanks for your review, really appreciated :D

By Colin M on 13 April 2017 | Purchase not verified

Great family garage , very helpful and reliable , bought a great car from them and go for m.o.t ect they have great customer service and are very reasonable , I will be using this garage always as they take the time with you and are very trustworthy id highly recommend them to family and friends and I feel lucky to have found this garage for my car.

Reply from Brownsburn Garage Ltd on 14/04/17

Thanks for taking time to write your review, appreciated :D

By stevie s on 26 January 2017 | Purchase not verified

Bought a runaround to take back to ireland,all the staff were a pleasure to deal with,no high pressure sales and any queries dealt with quickly, car was prepared to the highest order and gary the owner had everything double checked before i started the 5 hr drive back,car never missed a beat, just flew through the NCT(irish mot), these guys don't sell cheap cars like other places, they sell honest,quality cars.can't recommend them highly enough and wouldn't hesitate to use again,

Reply from Brownsburn Garage Ltd on 27/01/17

Appreciate you taking time to write a review, Thank you